Frequently Asked Questions

Everything you need to know about your Previous experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location but typically range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, at Previous, we prioritize ethical manufacturing and use organic or recycled materials in 80% of our current collection to minimize our environmental footprint.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.